Frequently Asked Questions

We're glad you're reaching out! Have a question about your order? We recommend reading our FAQ below, as it covers the most common questions. If you still can't find your answer, you can always contact us using the details at the bottom of this page.

Where is my package?
After placing your order, we typically need 1 to 3 business days to process it. Delivery to the UK usually takes an additional 5 to 12 business days. If this timeframe has passed, please don't hesitate to contact our customer service.

Where can I find my tracking code?
Once your order is shipped, you will automatically receive an email with your tracking code. Please be sure to check your spam or junk folder, as our emails sometimes land there. Note: It can take a short while for your tracking link to become active.

How can I track my order?
You can track your order using the tracking number sent to your email. Enter the number on our dedicated tracking page to see the latest status of your delivery. You can access the page here: https://lunariberg.com/apps/track123 

I am not satisfied with my package.
We're sorry to hear that. Please submit a return request, we have completely outlined how this works on our policy page: Return & Refund Policy

My package arrived damaged.
That's not the experience we want for you. Please contact our support team immediately at info@lunariberg.com or via our contact form.

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Contact Us:

Store name: Lunari Berg

Company name: Wilson Enterprise

Adress: Hannie Schaftstraat 10, Haarlem, North Holland, 2033 PH, Netherlanths

Email: info@lunariberg.com
Phone: +31 6 24087059

Business hours: